Information We Collect

When you interact with our platform, we gather different types of information to provide you with relevant financial forecasting services. Understanding what we collect helps you make informed decisions about sharing your data with us.

Personal Information You Provide

We collect information you voluntarily give us when you register for our services, request information, or contact our team. This includes:

• Your full name and contact details including email address and phone number
• Business information such as company name, industry sector, and role
• Financial data you input for forecasting purposes including revenue figures and expense projections
• Payment information when you subscribe to premium features
• Communications you send to us through contact forms or email

Automatically Collected Information

Our systems automatically gather certain technical data when you visit our website. This happens through standard internet protocols and helps us improve your experience:

• Device information including IP address, browser type, and operating system
• Usage patterns such as pages visited, time spent on site, and navigation paths
• Location data derived from your IP address to understand regional usage
• Cookie data that remembers your preferences and login status

How We Use Your Information

The data we collect serves specific purposes that directly benefit your experience with our financial forecasting platform. We don't use your information for unrelated purposes without your explicit consent.

Data Sharing and Disclosure

We limit data sharing to situations where it's necessary for providing our services or required by law. Your financial information stays confidential and we never sell your personal data to third parties.

Service Providers

We work with trusted third-party companies that help us operate our platform. These include cloud hosting providers, payment processors, and analytics services. All service providers are contractually bound to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by Australian law, court orders, or government requests. This includes cooperating with law enforcement investigations and complying with regulatory requirements under the Privacy Act 1988.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you specific rights regarding your personal information. We've designed our processes to make exercising these rights straightforward.

• Access your personal data and request a copy of what we hold about you
• Correct inaccurate or outdated information in your account
• Request deletion of your personal data subject to legal retention requirements
• Object to certain processing activities or withdraw consent where applicable
• Restrict how we use your information in specific circumstances
• Export your data in a commonly used format for transfer to another service
• Complain to the Office of the Australian Information Commissioner if you believe we've mishandled your data

To exercise any of these rights, contact our privacy team using the details at the end of this policy. We'll respond to your request within 30 days and provide clear information about any actions we've taken.

Data Security Measures

Protecting your financial information is critical to our operations. We implement multiple layers of security to prevent unauthorized access, disclosure, or loss of your data.

Technical Safeguards

Our platform uses industry-standard encryption protocols for data transmission and storage. All financial data is encrypted both in transit using TLS 1.3 and at rest using AES-256 encryption. We regularly update our security infrastructure to address emerging threats.

Organizational Measures

Access to your personal information is restricted to employees who need it to perform their job functions. Our team undergoes regular privacy training and we maintain strict policies about data handling. We conduct annual security audits and penetration testing to identify vulnerabilities.

Despite these measures, no system is completely secure. While we strive to protect your information, we can't guarantee absolute security. You play a role too by keeping your login credentials confidential and using strong passwords.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Active Account Data

While your account remains active, we retain all information necessary to operate your service. This includes your profile information, financial data inputs, and generated forecasts. You can delete specific forecasting projects at any time through your account dashboard.

Account Closure

When you close your account, we begin a deletion process that typically completes within 90 days. Some information may be retained longer to comply with Australian tax laws and financial record-keeping requirements. For example, transaction records are kept for seven years as required by the Corporations Act 2001.

Backup systems may retain deleted information for up to 60 additional days before permanent removal. This protects against accidental data loss but means deletion isn't always instantaneous.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our platform. You have control over most cookies through your browser settings.

Essential Cookies

These cookies are necessary for the website to function properly. They enable core features like security, account access, and payment processing. You can't opt out of essential cookies while using our services.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us identify popular features, troubleshoot issues, and improve the overall user experience. These cookies collect aggregated data that doesn't personally identify you.

Preference Cookies

These remember your choices like language preference, currency display, and interface customizations. They make your repeat visits more convenient by maintaining your selected settings.

International Data Transfers

Our primary servers are located in Australia, but some service providers we use operate in other countries. When we transfer your data internationally, we ensure adequate protections are in place.

We only work with providers in countries that the Australian government recognizes as having substantially similar privacy protections. For other jurisdictions, we implement standard contractual clauses approved by the Office of the Australian Information Commissioner.

You have the right to request information about where your data is stored and how it's protected during international transfers. Contact our privacy team if you want specific details about data hosting locations.

Children's Privacy

Our financial forecasting services are designed for business professionals and aren't intended for individuals under 18 years old. We don't knowingly collect personal information from children.

If we discover that we've inadvertently gathered data from someone under 18, we'll delete it promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

Changes to This Privacy Policy

We update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this policy shows when the most recent revision occurred. We encourage you to review this policy regularly to stay informed about how we protect your information.

Continuing to use our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account before they take effect.

Third-Party Websites

Our platform may contain links to external websites operated by third parties. We're not responsible for the privacy practices of these sites, and this policy doesn't cover them.

Before providing personal information to any third-party website, we recommend reading their privacy policy. Different sites have different data handling practices, and linking to them doesn't imply our endorsement of their privacy standards.